AI Voice Agents for Small Business

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Privacy Policy

Last Updated: June 10, 2025

About This Policy

ReVoice is a service provided by Midstride Technologies Inc. (“we,” “us,” or “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our AI voice agent services.

How We Provide Our Services

ReVoice operates as a service provider that configures and manages AI voice agents for businesses. We utilize third-party AI voice platforms and technologies, including Retell.ai and other specialized voice AI services, to deliver our voice agent solutions. These platforms process voice data, generate responses, and handle call interactions on behalf of our business clients.

When you use our services or call a business using our AI voice agents, your voice data and call information may be processed by these third-party AI platforms in addition to our own systems.

Information We Collect

We may collect the following types of personal information:

From Business Clients:

  • Business contact information (name, email, phone number)
  • Business details and industry information
  • Billing and payment information
  • Account credentials and preferences
  • Training data about your business processes and customer interactions

From End-User Callers:

  • Voice recordings and audio data
  • Phone numbers and caller identification information
  • Information provided during calls (names, contact details, appointment requests, etc.)
  • Call transcripts and summaries
  • Any personal information voluntarily shared during voice interactions

Technical Information

  • Call logs and metadata (call duration, time, date)
  • IP addresses and device information
  • System performance and usage analytics
  • Integration data from connected calendars, CRMs, and business systems

How We Use Your Information

For Business Clients

We use your information to:

  • Set up, configure, and maintain your AI voice agent
  • Provide customer support and technical assistance
  • Process billing and payments
  • Improve our services and develop new features
  • Comply with legal obligations
  • Communicate about service updates and account matters

For End-User Callers

We process caller information to:

  • Provide voice agent services (answering questions, booking appointments, etc.)
  • Generate call transcripts and summaries
  • Transfer calls to human representatives when needed
  • Improve AI response accuracy and service quality
  • Facilitate business operations for our clients

Voice Data and Call Recordings

Recording and Storage

  • All calls handled by our AI voice agents are recorded and stored securely
  • Call recordings are retained for service improvement and quality assurance purposes
  • Transcripts are generated from recordings for analysis and reporting
  • Voice data is processed using secure, encrypted systems

Voice Data Processing by Third-Party AI Platforms

  • Our AI voice agents are powered by third-party platforms (including Retell.ai and others)
  • These platforms process voice data in real-time to understand speech and generate responses
  • Voice recordings and transcripts may be stored temporarily or permanently by these AI service providers
  • Each platform has its own data processing practices and security measures

Retention

  • Call recordings and transcripts are typically retained for 3 months or as long as we deem necessary to provide our services
  • Clients may request longer or shorter retention periods based on business needs
  • Data may be retained longer if required by law or for dispute resolution
  • Third-party AI platforms may have their own retention policies for voice data processing

Data Sharing and Disclosure

With Business Clients

  • We provide our business clients with access to call recordings, transcripts, and summaries related to their customers
  • Clients are responsible for their own use of this data and compliance with applicable privacy laws

With Third Parties

We may share information with:

  • AI Voice Technology Providers: We use third-party AI voice platforms (including but not limited to Retell.ai and other voice AI services) to power our voice agents. These providers process voice data and call recordings to deliver AI voice services
  • Service Providers: Cloud hosting, payment processing, technical support vendors, and other related contractors under strict confidentiality agreements
  • Integration Partners: Calendar, CRM, and business software providers as needed for service functionality
  • Legal Requirements: Law enforcement or regulatory bodies when required by law

We Do Not Sell Data

We do not sell, rent, or trade personal information to third parties for marketing purposes.

Data Security

We take reasonable security efforts to protect your personal information and voice data against unauthorized access, disclosure, alteration, and destruction. While no security system is completely secure, we implement appropriate safeguards including:

  • End-to-end encryption for voice data transmission
  • Secure cloud storage with industry-standard encryption
  • Access controls and authentication systems
  • Employee training on data protection practices

International Data Transfers

Our services rely on third-party AI platforms, cloud service providers, and technical infrastructure that may be located in various countries around the world. Your personal information and voice data may be processed, stored, or routed through servers and systems in different jurisdictions, including outside of Canada.

When you use our services, you acknowledge and consent to the possibility that your data may be transferred to, processed in, or accessed from countries that may have different privacy protection standards than Canada. We are not responsible for the data protection practices or security measures implemented by third-party service providers or the privacy laws of other jurisdictions where your data may be processed or stored.

Children’s Privacy

Our services are designed for business use and are not intended for children under 16. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically. We will:

  • Post the updated policy on our website
  • Notify business clients of material changes
  • Update the “Last Updated” date

Continued use of our services after changes constitutes acceptance of the updated policy.

Data Breach Notification

In the event of a data breach that poses a risk of harm, we will:

  • Notify affected individuals and business clients promptly
  • Take immediate steps to contain and remedy the breach

Contact Information

If you have any questions or concerns about this privacy policy please contact us at – [email protected]